Shipping & Delivery Policy

At Danny & Jones, we pride ourselves on delivering excellence—both in product and experience. Below you will find detailed information about our shipping and delivery process for both readymade and made-to-order footwear.

Shipping Destinations: We ship worldwide. All orders are delivered via premium courier partners to ensure security and reliability.

Processing Times:

Readymade Shoes

  • Orders are processed within 1–3 business days.
  • Once dispatched, domestic orders typically arrive within 2–5 business days, and international orders within 7–10 business days, depending on destination.

Made-to-Order (MTO) Shoes

  • Production begins immediately after the 12-hour cancellation window.
  • ₹4500/inr for international shipping.
  • Lead time for MTO shoes is typically 7 to 10 business days. You will receive regular updates as your order progresses.
  • Once completed, your order will be shipped with expedited service.

Shipping Costs:

  • Domestic Shipping: Complimentary on all orders.
  • International Shipping: shipping costs extra.

Duties & Taxes: International customers are responsible for any applicable customs duties and local taxes.

  • Order Tracking: Once your order ships, you will receive a confirmation email with tracking details. You can monitor your shipment status via the courier’s website at any time.
  • Delivery Instructions: If you have specific delivery requests (e.g., signature required, delivery window), please include them in the order notes at checkout or contact our customer support team immediately after placing your order.
  • India: Prices include GST 18% on footwear.
  • International:
    • Local import taxes, VAT, or customs duties may apply and are not included.
    • These charges must be paid by the customer at the time of delivery.
    • Check with your country’s customs office for exact charges.

Failed Delivery Attempts: In the event of a failed delivery due to incorrect address details or missed delivery windows:

  • The courier will typically attempt redelivery up to two times.
  • If the package is returned to us, re-shipping fees may apply.

Packaging: Each pair of shoes is thoughtfully packaged in our signature box with protective wrapping to ensure your product arrives in pristine condition.

Delays: We aim to deliver your order on time, every time. However, unforeseen delays due to weather, customs clearance, or high-demand periods may occur. We will notify you promptly of any delays.

Contact Us: For any questions related to shipping, delivery timelines, or special requests, please contact our customer support team at custom requirements please email:
support@dannyandjonesleather.com

Danny and Jones - Bespoke Suits and Shoes
112, Nungambakkam High Rd, Thousand Lights West, Nungambakkam, Chennai, Tamil Nadu 600034.
+91 6379 975 619

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